Brochure

La Oficina de la Defensoría del Consumidor (OPC, por sus siglas en inglés) asiste a eventos en todo el Distrito de Columbia. Es una forma estupenda de analizar las inquietudes de los residentes, informarles acerca de la misión de la OPC y conversar sobre formas en que los habitantes pueden recibir ayuda.

DC Ratepayers: Did you know that that you are entitled to safe, adequate, and reliable utility services at rates that are just and reasonable?

Check Out OPC’s new “Take Command of your Utility Rights” poster, a handy guide to solving problems with your electric, natural gas, telephone and water services.

Sandra Mattavous-Frye was determined to focus her career around giving voice to the voiceless, leveling the playing field and challenging powerful forces on behalf of the underserved. 

 

There are many ways to build and finance a solar PV system. Take some time to learn about solar, so you can be confident that your investment is a good one.

This guide can help you decide whether it makes sense for you to go solar, and if so, how. You may want to buy solar panels and put them on your roof. You may want to lease panels, or agree to purchase the electricity from panels that belong to someone else. Rather than having panels on your own home, you may want to participate in a solar project located somewhere else in the District.

The Consumer Bill of Rights provides safeguards for consumers of natural gas, electricity, and telecommunications services in the competitive utility markets in the District of Columbia. The CBOR defines the relationship and responsibilities of both utility service providers and consumers. 

 Know your utility consumer rights (Spanish)

Dear District of Columbia Utility Consumers:

As People's Counsel for the District of Columbia, I invite you to read the valuable information in A Consumer's Guide to Third Party Suppliers, developed by the Office of People's Counsel.

The Office of the People’s Counsel has prepared this guide to help consumers understand the charges and fees that appear on utility bills in the District of Columbia.

Because of the wide variety of possible billing options, your bill may differ slightly from these examples. Please contact OPC’s Consumer Services Division for more information.

How to read your electric bill, How to read your bill, How to read your utility bill

The Office of the People’s Counsel has prepared this guide to help consumers understand the charges and fees that appear on utility bills in the District of Columbia.

Because of the wide variety of possible billing options, your bill may differ slightly from these examples. Please contact OPC’s Consumer Services Division for more information.

The Office of the People’s Counsel has prepared this guide to help consumers understand the charges and fees that appear on utility bills in the District of Columbia.

Because of the wide variety of possible billing options, your bill may differ slightly from these examples. Please contact OPC’s Consumer Services Division for more information.