About DC Water


On December 18, 2018, the DC Council passed the DC Water Consumer Protection Amendment Act of 2018.  The Bill was the culmination of years of efforts to improve the experience between DC Water and its customers frustrated by escalating water and sewer rates and charges attributed to critically needed infrastructure improvements and repairs.  The Bill became law on April 11, 2019.

Timeline for DC Water Legislation

Date  Description 
January 9, 2018 Chairman Mendelson along with Councilmembers T. White, R. White, Todd, Bonds, McDuffie, and Gray and Co-Sponsor(s) Councilmembers Grosso, Allen, and Nadeau Introduce the DC WATER CONSUMER PROTECTION AMENDMENT ACT OF 2018
January 9, 2018 The Bill was referred to the Committee on Transportation and the Environment with comments from the Committee on Business and Economic Development
July 12, 2018 Councilmember Mary M. Cheh, Chairperson of the Committee on Transportation and the Environment, held a public hearing on B22-662, the DC Water Consumer Protection Amendment Act of 2018.
November 27, 2019 The Committee on Transportation and the Environment voted in support of the legislation with some key changes:
  1. Committee made some clarifying changes to OPC's authority
  2. Expands the amount of time DC Water has to respond to inquiries from OPC from 14 days to 14 business days.
  3. Requires OPC to prepare a study of DC Water's billing activities, meter reading accuracy, and customer service operations
  4. Requires a working group comprised of representatives from DC Water, OPC, and the Department of Energy and Environment to develop a Consumer Bill of Rights that delineates the rights and responsibilities of DC Water and its customers for consideration and enactment by DC Water.
  5. Revises the requirements for rate-setting hearings to provide 45 days' notice, based on OPC's testimony that the current rules do not provide adequate time to assess proposed rates
  6. Removes the requirement that DC Water gives OPC's comments "great weight" at rate-setting hearings and instead requires only that DC Water provide a response in its order setting rates explaining why it accepted or rejected any recommendations submitted by the OPC.
  7. requires that DC Water publish a description of consumer complaints on its website.
December 4, 2019 Passes first Reading by the Council of the District of Columbia
December 18, 2019 Passes final Reading by the Council of the District of Columbia
January 23, 2019   Transmitted to Mayor Bowser for consideration
February 7, 2019 Mayor Bowser approves the legislation
February 28, 2019 Transmitted to Congress for 30-day congressional review period
April 11, 2019 Law goes into effect
April 29, 2019 OPC hires Water Division staff